Open Job Postings - Cityteam Ministries

CityTeam @ Work Assistant-San Jose, CA

San Jose, CA

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CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.

The CityTeam @ Work Assistant is responsible for the day-to-day administration of the Learning Center classroom of CityTeam @ Work in San Jose. The CityTeam @ Work Assistant must have high expectations and believe all students can learn. The CityTeam @ Work Assistant is responsible for managing the classroom environment, student behavior, and processes. Most importantly, the CityTeam @ Work Assistant will stay on top of student progress and individualized learning plans, motivating students to pursue all that God has for them. The CityTeam @ Work Assistant will need to be adept at communicating with people from a variety of backgrounds and be comfortable working with those who are poor, struggling with addiction, and transitioning from jail. You will be part of a cohesive team which includes the CityTeam @ Work Program Manager, Career Specialist, and Housing & Career Specialist. You will also collaborate with student Case Managers, Program Managers, and other CiyTeam staff. No two days are ever the same, so we are looking for someone who can pivot quickly and handle conflict in a Christ-like manner. We are expanding our programs, so our ideal candidate will take initiative, be flexible in the unknown, and do whatever it takes to help the team.

The CityTeam @ Work Assistant is a part-time non-exempt position wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

ESSENTIAL FUNCTIONS

1. Oversee Learning Center procedures and classroom management.

2. Responsible for classroom processes, including conducting intakes, creating online accounts, troubleshooting computer issues with students, correcting and recording student work, and creating reports.

3. Model and hold students accountable for appropriate Christ-like behavior.

4. Interview and assess students to establish Individualized Learning Plans (ILP).

5. Provide instruction and materials best suited to each student’s needs based on their ILPs, including using appropriate teaching styles to accommodate working with individuals and small or large groups.

6. Prepare high school track students to take the high school equivalency exam by assigning them remediation activities including but not limited to one-on-one tutoring, enrollment in online learning systems such as Khan Academy, Read Theory, etc. Be informed and able to advise students about their academics, as they relate to their employment goals.

7. Coordinate, schedule, and supervise volunteers.

8. Coordinate guest speakers, teachers, and presenters to help educate, prepare, and inspire our students. Set up, troubleshoot, and ensure successful video, data, and voice connectivity during guest presentations.

9. Collaborate with CityTeam @ Work Team to assist students in attaining proficiency and professionalism in career readiness and career development.

10. Collaborate with CityTeam @ Work Team, Case Managers, and other CityTeam staff to support all students.

11. Efficiently use Google Drive and other Google G-Suite apps for daily use to create, track, and report data.

12. Manage multiple projects, prioritize tasks, and intelligently delegate.

13. Advocate for CityTeam with those in your circles of influence.

14. Special projects and additional tasks as assigned by supervisor.

PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Education and Experience

● Associate Degree or equivalent experience in related field

● Minimum 3-years of professional work experience

● Computer literate and proficient with all aspects of Google G-Suite apps

● Proficiency conducting online research, preparing presentations, and speaking to

large or small groups

● Proficient using and assisting others with a variety of computer programs,

websites, and software; comfortable trouble shooting basic hardware issues

● Outstanding command of the English language, especially writing professional

documents and business correspondence

Preferred Education and Experience

● Career Development, Career Coaching, or Career Counseling experience

● Experience with curriculum development and the ability to maximize resources by

individualizing content for each student’s needs

● Former lived-experience in areas of homelessness, addiction/recovery, or re-entry

● Familiarity with college admission processes, applications, and financial aid

● Familiarity with Learning Management Systems (LMS)

● Teaching experience

● Bilingual

● Valid CA Driver’s License with a clean record

Physical Demands

● Stand or sit for prolonged amounts of time

● Walk, bend, twist, & kneel

● Talk and hear

● Occasionally lift and move up to 20 pounds

● Finger and hand dexterity to feel, handle, and operate objects, tools or controls,

and to reach with hands and arms

● Should be able to type accurately with a minimum 45-correct words per minute

● Specific vision abilities required by this job include close vision, distance vision,

color vision, peripheral vision, depth perception, and ability to adjust focus

Work Conditions

● This job operates in a classroom environment

● This role routinely uses standard office and classroom equipment such as

computers, printers, phones, photocopiers, filing cabinets and fax machines

● Typical work hours will be Monday-Thursday 10 am-4 pm

● This position will occasionally attend special events in the evening or weekend

Additional Eligibility Qualifications for CityTeam Ministries

● Must have an intimate, personal relationship with Jesus Christ

● Must be active in a local Christian body of believers or at least pursuing community

with other Christ-followers

● Must have compatible theology on major issues of CityTeam's Statement of Faith

● Must be committed to serving God and the body of Christ

CityTeam @ Work Assistant

Area/Location: CityTeam @ Work / San Jose, CA

Reports to: Learning & Career Center Program Manager

Subordinates: Interns

Classification: Assistant / Part-time 20 hours per week / Non-Exempt

Salary: Range starts at $18 per hour, DOE

Case Manager

San Jose, CA

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The Case Manager for the San Jose Women’s Program at Heritage Home will be an integral part of our team, providing structure, accountability, stability, and hope for the women and babies in our residential program. The Case Manager is responsible for ensuring safe, quality, professional, and spiritual nurturing of our residents and guests. The Case Manager is responsible for following through on case management procedures and policies for the residents living onsite. This includes data entry, creating reports, and sharing front office administrative tasks. In addition to helping residents with step work and working through their program modules, the Case Manager shall always be concerned with their spiritual welfare. Our environment, which is often filled with laughter, joy, and praise, can often be unpredictable. We are looking for a Case Manager who can pivot quickly, deal with disappointment and surprises with grace, and handle conflict in a Christ-like manner. In addition to working cooperatively with others, the Case Manager will need to work with limited supervision, always keeping safety and supervision a top priority.

The Case Manager is a full-time non-exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

ESSENTIAL FUNCTIONS

1. Provide supervision for residents and supervise discipline in the area of general behavior and program rules. Oversee residents’ in-house job placement, training, and performance evaluations. Monitor daily program schedules for interns, clients and volunteers.

2. Interview residents, review records, and confer with other professionals in order to clinically evaluate individuals’ mental and physical condition, and to determine their suitability for participation in a specific program. Conduct phone screening and intake new applicants as needed.

3. Confer with family members and others close to residents in order to keep them informed of treatment plan and progress.

4. Maintain a caseload of residents and ensure charts are up to date by performing weekly audits. Complete and maintain accurate records and reports regarding the residents’ history and progress, services provided, and other required information. Assist and keep track of residents’ legal issues relating to court, probation, and other legal issues as they arise.

5. Intervene as an advocate for residents in order to resolve emergency problems in crisis situations.

6. Network and interact with various county and private agencies to secure needed services and benefits on residents’ behalf. Serve as liaison to various vocational rehabilitation services and facilities to insure residents’ timely transition into the vocational component of the program.

7. Provide spiritual leadership and counsel to residents including counseling one on one, group counseling, and planning in-house and outside activities as needed.

8. Perform administrative, front office duties which may include answering the phone, replying to emails, and data entry. Train and coach interns, residents, and volunteers in performing office and program responsibilities.

9. Coordinate resident activities, including facilitating small groups, Bible studies, and classes. Conduct a series of life skills training classes designed to enhance client’s skill levels in a variety of practical areas (i.e., budgeting, parenting, cooking, etc.).

10. Work collaboratively with the Development Team, specifically the Community Engagement Manager & Community Engagement Coordinator to plan, schedule, and host positive experiences for volunteers and potential donors.

11. In conjunction with the counseling and CityTeam @ Work staff, provide adequate supervision and guidance related to employment counseling, skill acquisition and placement.

12. Work with Support Services to meet all requirements and paperwork in a timely manner according to the guidelines established by HR & Finance.

13. Attend and participate in related staff meetings, trainings, and resident review sessions.

14. Be available to transport clients when needed.

15. Follow progress of discharged clients in order to determine effectiveness of treatments.

16. Advocate for CityTeam in your circles of influence and support CityTeam’s fundraising strategy and events.

17. Other duties and special projects as assigned by the Program Manager.

Required Education and Experience

• Degree in Social Work, Counseling, or equivalent experience

• Computer literate and proficient using Microsoft Office Suite and or Google Suite, especially Word and Excel

• Familiarity with CityTeam, Disciple Making, and addiction recovery principles

• Good interpersonal skills, with proven ability to communicate with people from diverse backgrounds

• Must have a valid California driver’s license with a clean record

Preferred Education and Experience

• 3+ years’ experience in case management or related professional experience

• CCAPP certification; CADC-1 minimum

• Supervisory experience including setting goals, performance management, and progressive discipline

• Facilitation of interactive process group sessions

• Experience and specific course work in the area of chemical addiction, codependency, crisis intervention, and family dynamics

• Good written communication skills, experience writing court reports and or assessments

Physical Demands

• Stand or sit for prolonged amounts of time

• Walk, bend, twist, crawl & kneel

• Talk, hear, & smell

• Walk up and down stairs

• Occasionally lift and move up to 25 pounds

• Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception

• Drive

Work Conditions

• This job operates in a residential shared housing environment

• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

• This position will typically work Sunday-Thursdays with occasional evenings and weekends

• The exact hours will vary depending on ministry scheduling needs.

• Travel is primarily local during the business day.

Additional Eligibility Qualifications for CityTeam Ministries

• Must have an intimate, personal relationship with Jesus Christ

• Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers

• Must have compatible theology on major issues of CityTeam’s Statement of Faith

• Must be committed to serving God and the body of Christ

Case Manager

Area/Location: CityTeam Renew / Women’s Ministries / San Jose, CA

Reports to: Program Manager Heritage Home

Subordinates: Volunteers, Interns & Residents

Classification: Supervisor / Full Time / Non-exempt

Rate of Pay: Range starts at $20 per hour, DOE

Director of Men's Programs

San Jose, CA

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The Director of Men’s Programs is a key leadership position for our San Jose Men’s Programs. In addition to overseeing CityTeam Renew, Turning Point, and Connect, the Director of Men’s Programs has the responsibility of managing the day to day operations of our residential program, CityTeam Renew. San Jose is our flagship location, and the Director of Men’s Programs is a highly visible leader in the community. The Director of Men’s Programs is ultimately responsible for the strategic operations of our residential, emergency services, food service, and intern programs. The Director of Men’s Programs will provide supervision and coaching to program staff and provide spiritual leadership to all stakeholders. The Director of Men’s Programs will work closely with the Senior Director of Residential Programs on strategic initiatives to ensure we are providing best-in-class programs. Our ideal candidate will provide expertise in the field of residential programs, be passionate about sharing the love of Christ, and value relational wholeness, speaking truth in love, and holding each other accountable.

The Director of Men’s Programs is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

ESSENTIAL FUNCTIONS

1. Oversee and manage operational elements of CityTeam Renew, including scheduling, supervision, and maintaining policies and procedures. Work with Senior Director of Residential Programs on strategic initiatives to replicate and scale programs.

2. Ensure implementation and effective functioning of CityTeam’s “The Way Out” Program, including the Big Book, discipleship tracks, 12-steps, life skills, overcoming obstacles, and educational, vocational, and recreational programs.

3. Develop, implement, and maintain program policies and procedures for care, assessment, and services; develop appropriate integrative protocols, quality metrics, tracking, and auditing tools.

4. Supervise programming and processes for recruitment, intake, eligibility, and assessment of the residential, emergency services, food services, and intern programs.

5. Responsible for leading regular meetings with the Operations Manager, Case Managers, interns, and volunteers to assist in developing action plans and case management strategies for the residential, emergency services, food service, and intern programs.

6. Oversee the Internship Program for the Men’s Program in San Jose; work in conjunction with the corporate Intern Program Supervisor to create and structure placements that benefit the interns, providing appropriate skills and trainings; ensure requirements are met, and notify the Intern Program Supervisor of concerns or necessary terminations in a timely manner.

7. Create and foster an environment that is conducive to building trust and unity as well as high motivation and achievement and conduct regular staff meetings and personally disseminate information regarding organizational change, budget, ministry philosophy, and training opportunities.

8. Ensure all programs are compliant with all legal requirements by staying on top of appropriate laws, ordinances, and best practices. Responsible for building and maintaining relationships with probation, parole, and social services agencies.

9. Work in collaboration with the Senior Director of Residential Programs to establish and manage budget.

10. Responsible for the management of department personnel including selection, program orientation, training, mentoring, timely evaluations, and discipline; review schedules for effective coordination; assign and provide guidance for all case managers and volunteers; oversee scheduling for residents and community interventions; and ensure accuracy of resident coordination.

11. Oversee medical and dental programs.

12. Utilize effective discipleship strategies to encourage spiritual growth for staff, volunteers, interns, and residents and guests. Oversee spiritual mentorship program.

13. Collaborate with the Operations Manager and Development Team to create and foster positive experiences for donors and volunteers.

14. Manage multiple projects, prioritize tasks and intelligently delegate.

15. Work with Human Resources for support with staffing issues, including recruiting, discipline, leaves of absences, safety, and incident reports.

16. Ensure all paperwork and bills are processed in a timely manner according to the guidelines established by the Finance Department.

17. Maintain accurate and up to date record keeping and provide reports as necessary.

18. Support CityTeam’s fundraising strategy and events.

19. Build relationships with key volunteers and donors, speaking at churches and events as necessary. Oversee chapel services.

20. Represent CityTeam at various city, county, and agency meetings and networking events to build mutually beneficial relationships.

21. Advocate for CityTeam with those in your circles of influence.

22. Other duties and special projects as assigned by the CityTeam Leadership Team.

Required Education and Experience

● Degree in Social Services, Counseling, or relevant professional experience

● Minimum 10-years’ experience working with, mentoring, our counseling in the field of addiction and homelessness

● Minimum 5-years of leadership experience supervising and managing staff

● Knowledge of chemical addiction and relapse prevention principles

● Computer literate and proficiency with G-Suite

● Professional written and spoken communication skills

● Capable and comfortable speaking to large groups of people

● Committed to healing and restoration

● ServSafe Food Handler’s certification

Preferred Education and Experience

● Master’s degree in Social Services, Counseling, or related field

● FT, MSC, LADAC, CCAPP-111, or another specialized license or certification

● Familiarity with CityTeam, addiction, and homelessness

● Experience leading interactive process group therapy sessions

● Experience with Judicial Systems

● Experience working in a non-profit environment

● Valid CA driver’s license with a clean record

● ServSafe Manager’s certification

Physical Demands

● Stand or sit for prolonged amounts of time

● Walk, bend, twist, climb, balance, stoop, kneel, crouch, and crawl

● Regularly walk up and down stairs

● Talk and hear

● Occasionally lift and move up to 20 pounds

● Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

● Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms

● Drive

Work Conditions

● This job occasionally operates in an emergency shelter environment

● This position will occasionally interact with residents and volunteers in a professional kitchen and be exposed to typical items such as a stove, knives, chemicals, slippery floors or surfaces, etc.

● This role occasionally uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

● This role will occasionally need to maneuver in tight quarters amongst donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyer belt

● Days and hours will vary, depending on ministry needs

● Need to be available to handle emergencies outside of the regular workday

Additional Eligibility Qualifications for CityTeam

● Must have an intimate, personal relationship with Jesus Christ

● Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers

● Must have compatible theology on major issues of CityTeam's Statement of Faith

● Must be committed to serving God and the body of Christ

Job Title: Director of Men’s Programs

Area/Location: Men’s Programs / San Jose, CA

Reports to: Senior Director of Residential Programs

Subordinates: Operations Manager, Case Managers, Interns, Residents, Guests, and Volunteers

Classification: Director / Full Time / Exempt

Salary Range: TBD

Program Coordinator

Chester, PA

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CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the front-lines in Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.

The Program Coordinator will be a key member of our growing Women’s Ministry at CityTeam Chester. The Program Coordinator will be responsible for the day-to-day logistics and supervision, as well as being the first point of contact for residents, volunteers, and any calls or emails regarding the CityTeam Turning Point Transitional Housing Program for Women. Our programs will serve single women and women with young children in crisis. Our Program Coordinator must be adept at building relationships with people from a variety of backgrounds, including those that are poor, exiting the foster care system, transitioning from jail, and struggling with addiction. The Program Coordinator will handle most of the administrative aspects of our program, so we are looking for someone who has both a passion for helping women crisis and has the gift of administration. We need a woman actively living out her life with God and can model and guide others as they explore what life with God can look like. Our ideal candidate will have experience with residential programs and desire to press into the social services aspects of a holistic program that meets immediate needs and provides lasting solutions.

The Program Coordinator is a full-time non-exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

ESSENTIAL FUNCTIONS

1. Under the direction of the Program Manager, responsible for day-to-day coordination of CityTeam Turning Point Women’s Residential Program, including supervision and compliance with policies and procedures.

2. Schedule and facilitate CityTeam’s supplemental program components, including discipleship, Bible studies, life-skills, and recreational programs.

3. May need to assist with Case Management while we start the program.

4. Provide supervision and accountability for residents in all areas of the program, including general behavior, discipline, passes, UA as necessary, job placements, training, and evaluations.

5. Provide transportation for residents, driving them to and from appointments.

6. Utilize effective discipleship strategies to encourage spiritual growth for interns, volunteers, residents, and guests.

7. Collaborate with other staff to coordinate appropriate services and transfer flow for all of the women receiving services.

8. Work with Support Services to ensure paperwork is completed in a timely manner.

9. Maintain accurate and up to date record keeping and provide reports as necessary.

10. Manage multiple projects, prioritize tasks and intelligently delegate.

11. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement while maintaining healthy boundaries.

12. Advocate for CityTeam with those in your circles of influence.

13. Other duties and special projects as assigned by the Program Manager.

Required Education and Experience

● High school diploma or equivalent

● Administrative experience

● Minimum 2-years’ experience working in homeless services

● Computer literate and proficiency with Microsoft Suite and G-Suite

● Professional written and spoken communication skills

● Valid PA driver’s license with a clean record

Preferred Education and Experience

● Case Management experience

● Previous internship or work experience at a residential group program

● Previous life experience or educational background with residential programs, case management, etc.

● Customer service experience

● Familiarity with CityTeam, homelessness, and addiction

● Experience leading interactive process group therapy sessions

● Experience working in a non-profit environment

Physical Demands

● Stand or sit for prolonged amounts of time

● Walk, bend, twist, climb, balance, stoop, kneel, crouch, and crawl

● Regularly walk up and down stairs

● Talk and hear

● Frequently lift and move up to 20 pounds

● Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

● Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms

● Drive

● Must be a female able to temporarily live onsite at least 3-nights per week as we ramp up our program.

Work Conditions

● This job regularly operates in a residential program environment

● Days and hours will vary, depending on ministry needs

● This position will need to be available after regular business hours as the first point of contact for residents

● Due to the start-up nature of this program, this position will need to live onsite until we are able to increase staffing to provide adequate safety and supervision for our residents

● This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

● This role will occasionally need to maneuver in tight quarters amongst donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyer belt

Additional Eligibility Qualifications for CityTeam Ministries

● Must have an intimate, personal relationship with Jesus Christ

● Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers

● Must have compatible theology on major issues of CityTeam's Statement of Faith

● Must be committed to serving God and the body of Christ

Job Title: Program Coordinator

Area/Location: Women’s Residential Program / Chester, PA

Reports To: Program Manager

Subordinates: Interns, volunteers, & guests

Classification: Coordinator / Full Time / Non-exempt

Salary: Range starts at $19 per hour, DOE

Program Manager

Chester, PA

Apply

CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in our Programs or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God.

The Program Manager is a key leader for our growing Women’s Ministry at CityTeam Chester. The Program Manager will be responsible for the day-to-day operations of the Residential Program and oversee all of the logistics and processes of our brand new CityTeam Turning Point transitional housing program for women in crisis. We have two adjacent buildings that will serve single women and women with young children. Our Program Manager must be adept at building relationships with people from a variety of backgrounds, including wealthy donors, business & church partners, and those who are poor, exiting the foster care system, transitioning from jail, and struggling with addiction. The Program Manager will work strategically with the Director of Women’s & Neighborhood Programs to establish policies and procedures to establish and grow our new program. Creating a new ministry from scratch will require a Program Manager who can thrive in an ambiguous start-up environment and have the tenacity to persevere when things don’t go as planned. As a ministry leader, you will model and encourage handling conflict with grace and deal with surprises and unexpected twists in a Christ-like manner. Our ideal candidate will come from the Social Services field, be passionate about God’s transformational love, and have the administrative and people skills necessary to build a program from the ground up.

The Program Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy.

ESSENTIAL FUNCTIONS

1. Develop, implement, and oversee operational elements of CityTeam Turning Point, including scheduling, supervision, and maintaining policies and procedures for care, establishing treatment plans, assessment, and services; develop appropriate integrative protocols, quality metrics, tracking, and auditing tools. Maintain accurate and up to date record keeping and provide reports as necessary.

2. Work with the Director of Women’s & Neighborhood Programs on strategic initiatives to replicate and scale programs.

3. Ensure program is compliant with all legal requirements by staying on top of appropriate laws, ordinances, and best practices. Responsible for building and maintaining relationships with probation, parole, and other social services agencies.

4. Provide or otherwise ensure CityTeam’s supplemental program components are in place and operational (i.e. counseling, discipleship, life-skills, and recreational programs).

5. Provide full life-cycle case management to residents.

6. Oversee staff, interns, and volunteers to assist in developing action plans and case management strategies for the Women’s Residential Program. Responsible for facilitating open communication to coordinate services.

8. Utilize effective discipleship strategies to encourage spiritual growth for staff, interns, volunteers, residents, and guests.

9. Responsible for management of program staff, interns, and volunteers including recruitment, selection, orientation, training, mentoring, timely evaluations, and discipline.

10. Oversee the interns assigned to the CityTeam Turning Point for Women Residential Program; work in conjunction with the corporate Intern Program Supervisor to create and structure placements that benefit the interns, providing appropriate skills and trainings; ensure requirements are met, and notify the Intern Program Supervisor of concerns or necessary terminations in a timely manner.

11. Provide oversight of supervision and accountability for residents in all areas of the program, including general behavior, discipline, passes, job placements, and training.

12. Operate within the budget established by the Executive Director and Director of Women’s & Neighborhood Programs. Obtain advance approval from the Program or Executive Directors for any purchases beyond normal expenditures.

13. Collaborate with other staff to coordinate appropriate services and transfer flow for all of the women receiving services.

14. Provide transportation for residents, driving them to and from appointments.

15. Work with Support Services to ensure paperwork is completed in a timely manner.

16. Manage multiple projects, prioritize tasks and intelligently delegate.

17. Represent CityTeam Ministries at community meetings and build mutually beneficial relationships with churches, social services, and public organizations.

18. Advocate for CityTeam with those in your circles of influence.

19. Other duties and special projects as assigned by the Director of Women’s & Neighborhood Programs.

Required Education and Experience

● Degree in Social Services, Counseling, or relevant professional experience

● Minimum 5-years’ experience in Social Services field

● Minimum 3-years’ managerial experience supervising staff

● Computer literate and proficiency with Microsoft Suite and G-Suite

● Professional written and spoken communication skills

● Valid PA driver’s license with a clean record

Preferred Education and Experience

● Experience with the foster care system

● Familiarity with CityTeam, homelessness, and addiction

● Some experience in the field of addiction

● Experience leading interactive process group therapy sessions

● Experience working in a non-profit environment

Physical Demands

● Stand or sit for prolonged amounts of time

● Walk, bend, twist, climb, balance, stoop, kneel, crouch, and crawl

● Regularly walk up and down stairs

● Talk and hear

● Frequently lift and move up to 20 pounds

● Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

● Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms

● Drive

Work Conditions

● This job regularly operates in a residential program environment

● This role regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines

● This role will occasionally need to maneuver in tight quarters among donations, rolling racks, shelving, storage containers, stacked boxes, and a conveyor belt

● Days and hours will vary, depending on ministry needs

Additional Eligibility Qualifications for CityTeam Ministries

● Must have an intimate, personal relationship with Jesus Christ

● Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers

● Must have compatible theology on major issues of CityTeam's Statement of Faith

● Must be committed to serving God and the body of Christ

Program Manager

Area/Location: Women’s Residential Program / Chester, PA

Reports To: Director of Women’s & Neighborhood Programs

Subordinates: Program Coordinator, interns, volunteers, & residents

Classification: Manager / Full Time / Exempt

Salary: Range starts at $50,000, DOE